refacd.blogg.se - Telephone exchange

Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.ĭeveloping and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.Īnalyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.ĭocumenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.Įstablishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.Ĭommunicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. What work activities are most important? Importance

Keep records of calls placed and received, and of related toll charges.

Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.

Interrupt busy lines if an emergency warrants.

Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.

Provide relay service for hearing-impaired users.

Calculate and quote charges for services such as long-distance connections.

Observe signal lights on switchboards, and dial or press buttons to make connections.

Provide assistance for customers with special billing requests.

Promote company products, services, and savings plans when appropriate.

Perform clerical duties such as typing, proofreading, and sorting mail.Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.